Shipping policy

At Gerchic, we are committed to providing exceptional customer service, including a hassle-free shipping experience. Please take a moment to review our shipping policy to understand how we handle the delivery of your orders.

Free Shipping Guarantee:

We are proud to offer free shipping on all orders. We believe that shipping costs should not be a barrier to enjoying our products. Therefore, we guarantee free shipping on every purchase you make with us.

Shipping Timeframe:

Our estimated shipping time is between 8 to 10 working days from the date of order placement. This timeframe includes order processing, packaging, and transit time. While we strive to deliver your order within this timeframe, please note that unforeseen circumstances such as weather conditions, customs delays, or other external factors may occasionally cause slight delays. We appreciate your patience and understanding in such situations.                                                         

Shipping Methods:

We utilize reliable shipping carriers to ensure the safe and timely delivery of your orders. The specific carrier used may vary depending on your location and the nature of the products being shipped. Rest assured that we select shipping methods that prioritize efficiency and security to provide you with the best possible shipping experience.

Order Tracking:

Once your order has been shipped, we will provide you with a tracking number via email or SMS (if provided). You can use this tracking number to monitor the progress of your shipment on our website or the respective courier's tracking portal.

International Shipping:

We offer international shipping to select countries. Please note that additional customs duties, taxes, or fees may be applicable upon arrival in your country. These charges are beyond our control and are the responsibility of the recipient.

Order Modifications and Cancellations:

If you need to modify or cancel your order, please contact our customer support team at info@gerchic.com as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, modifications or cancellations may not be possible.

Lost or Damaged Shipments:

In the unlikely event that your shipment is lost or arrives damaged, please contact our customer support team immediately. We will initiate an investigation and work towards a satisfactory resolution. If you have any further questions or concerns regarding our shipping policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your shipping experience is as smooth as possible